Terms & Conditions

General Terms

• All deposits are non-refundable.
• The company is not liable for mechanical breakdowns during service but will make reasonable efforts to compensate lost time by mutual agreement.
• Clients are financially responsible for any damage caused by themselves or members of their party.
• Burn damage fee: CAD $950 per carpet or seat.
• Sanitation fee: CAD $500.
• Alcohol consumption and illegal drug use are prohibited.
• Any fines arising from passenger conduct are the customer's responsibility.
• Drivers may terminate service without refund in cases of unsafe, illegal, abusive, or inappropriate behaviour.
• Standing through the sunroof is prohibited.
• Smoking is prohibited unless specifically permitted by the driver.
• Overtime charges apply after the first 15 minutes beyond the scheduled service time.
• The company is not responsible for delays caused by weather, road closures, traffic incidents, or unsafe road conditions.
• The company is not responsible for lost or forgotten personal belongings.
• Outstanding balances must be paid before the trip begins unless otherwise agreed.
• Vehicles must never exceed their legal seating capacity.

Cancellation Policy

Sedans & SUVs

• Phone cancellations only.
• Cancellations made at least 48 hours before pickup may avoid cancellation charges.
• Later cancellations may incur applicable fees.

Specialty Vehicles

• Phone cancellations only.
• Cancellations within 72 hours of pickup are subject to cancellation fees.
• Clients should retain the email confirmation as proof of cancellation.

No-Show Policy

Passengers who fail to appear at the scheduled pickup location without proper cancellation will be charged the full fare.

Airport Transfers

• Airport transfer cancellations must be received at least 24 hours before pickup.
• Round-trip reservations are treated as separate bookings for cancellation purposes.
• If you cannot locate your chauffeur or vehicle at the airport, you must contact the dispatch office before arranging alternate transportation. Failure to do so may result in the full trip charge.

Weather & Operational Delays

Achauffeur by GetLimo Inc. is not responsible for delays caused by severe weather, road closures, traffic incidents, airport disruptions, or mechanical issues resulting from adverse weather conditions.